Introduction

At Vedatricks Technologies, we strive for complete customer satisfaction. This Refund Policy outlines the terms and conditions under which refunds may be issued for our services.

100% Satisfaction Guarantee

We stand behind the quality of our work. If you are not satisfied with the final deliverable, we will work with you to make necessary revisions until you are satisfied, or provide a refund as outlined in this policy.

Refund Eligibility

Full Refund (100%)

You are eligible for a full refund if:

• We are unable to start your project within 7 days of the agreed start date (unless delay is client-caused)
• We fail to deliver any work after receiving advance payment
• We determine the project is not feasible and cannot be completed
• No work has been commenced on your project

Partial Refund

Partial refunds may be issued if:

• You cancel the project mid-way (refund = total payment - work completed - expenses incurred)
• We mutually agree to terminate the project
• Significant delays occur due to our fault (evaluated case-by-case)

No Refund

Refunds will not be issued in the following cases:

• Project has been completed and delivered according to agreed specifications
• You decide you no longer need the service after work has been completed
• Change in your business plans or budget constraints
• Delays caused by client-side factors (late feedback, content not provided, etc.)
• Third-party service fees (SSL certificates, payment gateway charges, SMS/email service charges, etc.)
• Services already rendered (completed milestones)
• Custom development work that has been deployed to production

Service-Specific Refund Terms

Quick Websites (12-Hour Delivery)

• Full refund if not delivered within 12 hours (excluding client delays)
• Full refund if website doesn't meet basic promised features
• No refund after website is delivered and accepted
• Revisions included: up to 2 rounds; additional revisions charged separately

Custom Web Development

• Milestone-based refunds: You pay for completed milestones only
• If you're unsatisfied with a milestone, we'll revise it at no extra cost
• Refund available for incomplete milestones minus planning/design work done

Mobile App Development

• Design phase: Full refund if you're unsatisfied before development starts
• Development phase: Partial refund based on completed work
• No refund after app is published to app stores

AI Solutions & Automation

• Consultation phase: Full refund if we determine solution is not feasible
• Development phase: Milestone-based refunds
• No refund after solution is integrated and operational

Support & Maintenance Plans

• Monthly plans: Pro-rated refund for unused days (minimum 15 days notice)
• Annual plans: Refund for unused months minus 20% administrative fee
• No refund if support services have been actively used

Refund Process

How to Request a Refund

1. Contact us via email at contact@vedatricks.com or WhatsApp at +918857860930
2. Provide your project details and reason for refund request
3. We will review your request within 2-3 business days
4. If approved, refund will be processed to the original payment method

Processing Time

• Refund approval: 2-3 business days
• Processing: 5-7 business days
• Bank/card credit: 7-14 business days (depends on your bank)

Refund Method

Refunds will be issued using the same payment method used for the original transaction. For cash payments, refunds will be issued via bank transfer.

Cancellation Policy

Before Project Starts

You may cancel your project before work begins for a full refund minus any setup fees or third-party charges already incurred.

After Project Starts

If you cancel after work has begun:

• You will be charged for all work completed up to cancellation date
• Any reusable work products may be provided to you
• Balance will be refunded within 7-14 business days

Cancellation Notice

Please provide written cancellation notice via email to contact@vedatricks.com. Verbal or WhatsApp cancellations must be confirmed in writing.

Dispute Resolution

If you're unsatisfied with our services:

1. Communication: Contact us immediately to discuss your concerns
2. Revision: We'll work to address issues and make necessary revisions
3. Mediation: If unresolved, we'll attempt to reach a mutual agreement
4. Refund Evaluation: If all else fails, we'll evaluate refund eligibility

Chargebacks

We work hard to resolve all disputes amicably. If you initiate a chargeback without contacting us first:

• All services will be immediately suspended
• Legal action may be taken to recover costs and damages
• You may be banned from using our services in the future

Please contact us before initiating any chargeback. We're committed to finding a fair solution.

Exceptions

This refund policy may not apply in cases of:

• Force majeure events (natural disasters, war, pandemic, etc.)
• Government regulations or legal requirements
• Client violation of Terms and Conditions
• Fraudulent activity or misrepresentation

Changes to Refund Policy

We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting. Your continued use of our services constitutes acceptance of the modified policy.

Contact Us

For refund requests or questions about this policy:

• Email: contact@vedatricks.com
• Phone: +918857860930
• WhatsApp: +918857860930

Note: This Refund Policy is in addition to any rights you may have under applicable consumer protection laws.