Terms of Service

1. Who these terms are with

These Terms of Service are an agreement between you (“you”, “Customer”) and Vedatricks Technologies Private Limited (“Vedatricks”, “we”, “us”), a company incorporated in India with CIN U62012KA2025PTC209058 and GSTIN 29AALCV4654M1ZH, registered at SMC, Thalaghattapura, Bengaluru, Karnataka 560109, India.

2. Acceptance and scope

You accept these terms when you use this website, create an account for a Vedatricks product, accept a quotation or statement of work, or place an order for a domain or any other service. If you do not accept them, do not use the services.

These documents form part of this agreement and are incorporated by reference:

• Privacy Policy
• Acceptable Use Policy
• Refund & Cancellation Policy
• Cookie Policy
• Service Level Agreement — for paid subscriptions
• Data Processing Agreement — where we process personal data for you
• AI Disclosure

Where a signed order form, quotation or statement of work conflicts with these terms, the signed document prevails for that engagement only, and only to the extent of the conflict.

3. Definitions

4. Eligibility and authority

• You must be at least 18 years old and capable of contracting under the Indian Contract Act 1872.
• If you accept these terms for an organisation, you confirm you are authorised to bind it, and “you” means that organisation.
• Our services are offered for business use in India. If you use them from outside India, you are responsible for compliance with local law.
• You must not use the Services if you are barred from doing so under Indian law or any applicable sanctions list.

5. Accounts and security

• You must give accurate account and billing details and keep them current.
• You are responsible for everything done under your account, and for your Users’ compliance with these terms. Do not share credentials; create a User instead.
• Turn on multi-factor authentication where the Product offers it. Tell us immediately at hello@vedatricks.com if you suspect unauthorised access.
• We may cap sessions, devices and request rates, and may sign out sessions that look compromised.

6. What we offer, and the specific terms for each

6.1 Software subscriptions

Subject to payment and these terms, we grant you a non-exclusive, non-transferable, non-sublicensable right to access and use the Product you subscribed to, for your internal business purposes, for the Subscription Term, within the plan limits shown at checkout (users, branches, storage and any other stated limit). Plans, limits and prices are published on each product’s pricing page; the plan you bought is recorded on your invoice.

6.2 Professional services

Custom work is delivered against a written quotation or statement of work that sets out scope, deliverables, milestones, assumptions and price. Changes to scope are handled by a written change note and may change price and dates. Unless the statement of work says otherwise:

• you own the deliverables produced specifically for you, once paid for in full;
• we keep ownership of our pre-existing tools, libraries, frameworks and know-how, and grant you a perpetual licence to use them as embedded in the deliverables;
• acceptance is deemed given if you do not raise written defects within [ ● ]term not yet agreed; this document is in legal review of delivery;
• a warranty period of [ ● ]term not yet agreed; this document is in legal review covers defects against the agreed specification; it does not cover new requirements or third-party changes.

6.3 Domain names

We are a reseller. We are not the registry and not the sponsoring registrar. When you order a domain through us:

• registration is subject to acceptance by the sponsoring registrar and the registry, and to ICANN policies, the registry’s policies, and — for .IN domains — NIXI’s policies including any e-KYC requirement;
• you must give accurate registrant details and keep them accurate; inaccurate details can lead to suspension or cancellation by the registrar or registry, which is outside our control;
• you are bound by the sponsoring registrar’s registration agreement and by the ICANN Registrants’ Benefits and Responsibilities document, which we publish on our domains pages;
• a domain is registered only once the registry confirms it; a name shown as available at search time may be taken before payment clears;
• renewal is your responsibility. We send reminders as a courtesy, not as a guarantee. Expiry, redemption and restoration fees are set by the registry.

6.4 Payment-gateway assistance

Razorpay Partner — we set up and integrate Razorpay for you.

• Razorpay approves merchant accounts. Vedatricks earns a referral commission from Razorpay and may charge a separate, disclosed integration fee.
• We do not hold, route or settle your funds. Your payment account, settlement, chargebacks and pricing are governed by your own agreement with the gateway.
• We collect KYC material only with your instruction and consent, and only to pass it to the gateway.
• We cannot guarantee that any application will be approved, or how long approval will take.

6.5 The website

The website, its documentation and the Veda assistant are provided for information. Nothing on it is an offer capable of acceptance until we confirm an order in writing.

7. Fees, taxes and invoicing

• Prices are in Indian Rupees and are exclusive of GST unless the page says otherwise. GST is charged at the applicable rate, currently 18% for our services.
• Subscription fees are payable in advance for the Subscription Term. Professional Services are invoiced against milestones in the statement of work. Domains are payable in full in advance.
• A GST tax invoice is issued for each payment, containing the particulars required by Rule 46 of the CGST Rules. Give us your GSTIN before payment if you want input credit; we cannot re-issue an invoice to add a GSTIN after the return period closes.
• We may revise subscription prices with at least [ ● ]term not yet agreed; this document is in legal review notice before your next renewal. The new price applies from that renewal; you may cancel before it if you do not accept it.
• Where a founding-member or promotional price lock is offered, its terms are stated at the time of the offer and honoured for the period stated.
• Overdue invoices may carry interest at [ ● ]term not yet agreed; this document is in legal review from the due date.

8. Payment, failure and lapse

• Payments are collected through Razorpay. Card, UPI and bank credentials are entered on Razorpay’s checkout; we never see or store them.
• Where you set up a recurring mandate, you authorise us to collect the subscription fee on each renewal date until you cancel. You can cancel from your account or by writing to us.
• If a payment fails, we retry and notify you. If it is still unpaid after [ ● ]term not yet agreed; this document is in legal review, the account may move to a read-only state: you keep access to your data and can export it, but you cannot create new records.
• Prolonged non-payment beyond [ ● ]term not yet agreed; this document is in legal review may lead to suspension and, after notice, termination and deletion under section 20.

9. Trials and free tiers

• Trials are provided as they are, without the SLA and without a warranty. Trial length and inclusions are stated on the product’s pricing page.
• Where a Product has a free tier, we may change its limits with reasonable notice. Operations already recorded are not locked away from you.
• We may end a trial or a free account that is used to evade plan limits, to resell access, or in breach of the Acceptable Use Policy.
• Data in a trial that is not converted may be deleted after [ ● ]term not yet agreed; this document is in legal review.

10. Your data and your content

• You own your Customer Data. You grant us a limited licence to host, process, transmit, back up and display it strictly to provide and support the Services, and to comply with law.
• You are responsible for having a lawful basis for the personal data you put into a Product, for giving notice to the individuals concerned, and for obtaining consent where it is required — including verifiable parental consent for anyone under 18.
• Where we process personal data on your behalf, the Data Processing Agreement applies and forms part of this agreement.
• We use aggregated, de-identified statistics about how the Services perform to operate and improve them. That data cannot identify you, your Users or your customers, and we do not use your Customer Data to train models for anyone else.
• Feedback you give us about the Services may be used without obligation or payment, but we will not identify you as its source without permission.

11. Our intellectual property

The Products, the website, our documentation, designs, code, and the Vedatricks, Clinitricks, Dentricks, Biztricks, HamaraPG, SocietyHub, VMail and related marks are ours or our licensors’. Nothing in these terms transfers them. You must not copy, decompile, reverse engineer, scrape or create derivative works from the Services, remove attribution, or use our marks without written permission — except where a right cannot be excluded by law.

12. Acceptable use

Your use of the Services is subject to the Acceptable Use Policy. Breach of that policy is a breach of these terms, and serious or repeated breach lets us suspend or terminate under section 19.

13. Third-party services

The Services connect to third parties — payment gateways, domain registries, email providers, model providers, mapping and messaging services. We do not control them, we do not warrant them, and their terms and privacy policies apply to your use of them. If a third party changes or withdraws an interface, we will make reasonable efforts to adapt, but we are not liable for the change itself. Links from our website to other sites are not endorsements.

14. The website assistant and AI features

• Veda, the assistant on this website, generates text with a large language model. Its answers can be wrong, incomplete or out of date. They are not advice, not a quotation and not a commitment by us.
• AI features inside our Products are described honestly on each product page, with a status — live, in build or prototype. A feature marked “in build” is not part of what you are buying until it ships.
• You must not use any AI feature to obtain medical, legal, financial or tax advice, or to make a decision about a person without human review.
• You must not attempt to extract system instructions, bypass safety limits, or use the assistant to generate unlawful content. See the Acceptable Use Policy and the AI Disclosure.

15. Confidentiality

Each party may receive information the other marks as confidential or that is obviously confidential. The receiving party will use it only to perform this agreement, protect it with at least reasonable care, and disclose it only to staff and advisers who need it and are bound by equivalent duties. This does not apply to information that is public through no breach, was already known, is independently developed, or must be disclosed by law — in which case the receiving party will give notice where it lawfully can. These duties survive termination for [ ● ]term not yet agreed; this document is in legal review, and indefinitely for personal data and trade secrets.

16. Warranties and disclaimers

We warrant that:

• we will provide the Services with reasonable skill and care;
• the Products will perform materially as described in their documentation; and
• Professional Services will conform materially to the agreed specification.

Beyond that, and to the extent the law allows:

• the Services are provided “as is” and “as available”, without implied warranties of merchantability, fitness for a particular purpose or non-infringement;
• we do not warrant that the Services will be uninterrupted or error free — availability is governed by the SLA;
• we make no clinical, legal, financial or tax representation. Our clinical software is a record-keeping and workflow tool; it does not diagnose, does not offer clinical decision support, and every clinical judgement remains the registered practitioner’s;
• our billing features help you produce compliant documents, but you remain responsible for your tax positions, filings and statutory registrations;
• we do not claim any certification we do not hold. We do not hold ISO/IEC 27001 or SOC 2 certification.

17. Limitation of liability

Nothing in this agreement excludes liability that cannot be excluded by law, including for death or personal injury caused by negligence, or for fraud.

Subject to that:

• neither party is liable for indirect or consequential loss, loss of profit, revenue, anticipated savings, goodwill, business opportunity or data (beyond the cost of restoring it from your own backups);
• each party’s total aggregate liability arising out of or in connection with this agreement is limited to the total fees you paid to us for the affected Service in the twelve months before the first event giving rise to the claim, or [ ● ]term not yet agreed; this document is in legal review, whichever is greater;
• the cap does not apply to your obligation to pay fees, to either party’s breach of confidentiality, or to your indemnity under section 18;
• service credits under the SLA are your sole and exclusive remedy for the availability failures they cover.

18. Indemnity

You will indemnify us against claims, losses and reasonable costs arising from your Customer Data, your breach of the Acceptable Use Policy or of law, your failure to obtain a lawful basis or consent for personal data you process through the Services, and any claim by a person whose data you processed through the Services. We will indemnify you against a third-party claim that a Product, used as permitted, infringes an Indian intellectual property right, provided you tell us promptly, let us conduct the defence and cooperate; we may modify the Product, obtain a licence, or terminate and refund the unused prepaid fees.

19. Term, suspension and termination

• This agreement runs while you have an account, an active subscription, an open statement of work or a domain registered through us.
• You may cancel a subscription at any time; the cancellation rules and refund eligibility are in the Refund & Cancellation Policy.
• We may suspend access immediately, and for as long as necessary, where there is a security risk, a legal requirement, a serious breach of the Acceptable Use Policy, or unpaid fees past the grace period. We will tell you why and restore access as soon as the cause is resolved.
• Either party may terminate for material breach that is not cured within 30 days of written notice, or immediately if the other becomes insolvent.
• We may terminate a free account or a Product line on [ ● ]term not yet agreed; this document is in legal review notice, with a pro-rata refund of prepaid fees for the unused period.

20. Export and deletion on exit

• Export tools remain available to you during any read-only period, and for 30 days after termination.
• We delete Customer Data within 90 days of termination, except what the law requires us to keep. Backups age out on their normal cycle.
• You can ask in writing for earlier deletion or for a final export in a machine-readable format; we will confirm in writing when deletion is done.
• Domains registered in your name are unaffected by termination and stay with you until they expire or are transferred.

21. Force majeure

Neither party is liable for a failure caused by an event beyond its reasonable control — including natural disaster, epidemic, war, civil unrest, strike, a government order, an internet or power failure, or the failure of an upstream provider such as a hosting company, registry, payment gateway or model provider. The affected party will notify the other and mitigate. If the event lasts more than [ ● ]term not yet agreed; this document is in legal review, either party may terminate the affected Service without penalty.

22. Changes to these terms

We may update these terms. The version and “Last updated” date at the top of this page always show the current text. For material changes affecting an active paid subscription, we will notify registered users by email at least [ ● ]term not yet agreed; this document is in legal review before they take effect; if you do not accept them, you may terminate before that date and receive a pro-rata refund of prepaid, unused fees.

23. Governing law and disputes

This agreement is governed by the laws of India. The courts at Bengaluru, Karnataka have exclusive jurisdiction, subject to the dispute process below.

1. Talk first. Write to our Grievance Officer with the facts and the outcome you want. We will respond within the timelines below.
2. Escalate. If that does not resolve it, senior representatives of both parties will meet within 30 days to attempt a settlement.
3. Arbitration. A dispute that is still unresolved will be referred to arbitration by a sole arbitrator under the Arbitration and Conciliation Act 1996. The seat is Bengaluru, Karnataka, the language is English, and the rules are [ ● ]term not yet agreed; this document is in legal review.

Nothing prevents either party from seeking urgent injunctive relief, or you from pursuing a consumer remedy available under the Consumer Protection Act 2019.

24. Notices

Notices to us go to hello@vedatricks.com and by post to Vedatricks Technologies Private Limited, SMC, Thalaghattapura, Bengaluru, Karnataka 560109, India. Notices to you go to the email address on your account and are deemed received the next business day. Operational notices — maintenance, incidents, plan changes — may be given in-product. Our office hours are Mon–Sat, 10:00–19:00 IST.

25. General